HOW TO MAKE AN ONLINE RETURN

ONLINE RETURNS & EXCHANGE POLICY (UAE)

RETURNS (GCC, MIDDLE EAST, AND REST OF WORLD)

  • 10 days FULL refund policy for online card payments only. After 10-14 days, store credit will be issued.
  • Cash or card payments on delivery will be refunded via store credit only.
  • Non-returnable items include sale items, and swimwear.
  • Items must be returned in a sellable condition, unworn, with tags attached, and hygiene stickers still applied. Damaged, soiled, or scented items will not qualify for a refund and may be refused.
  • Refunds for card payments will be processed within 7-14 days and returned to the original card used.
  • We offer an extra 10% store credit on top of the refund if you choose store credit instead of a full card refund.
  • 1 Free exchange for UAE customers (1-time exchange only). If you exchange for a different size of the same item more than once, there is a charge of AED 15 per collection and delivery.
  • If exchanging, please email info@lalunaatelier.com to confirm your size and arrange the exchange.
  • Exchanges for a different style must be processed as a new sale. Select “cash on delivery” and your previous order value will be deducted upon delivery once the exchanged item has been collected and approved. Email us at info@lalunaatelier.com to confirm your new order as an exchange.

RETURNS (GCC, MIDDLE EAST, AND REST OF WORLD):

  • Items must be returned within 14 days of receiving the order.
  • Email info@lalunaatelier.com to request a return and we will provide the return address.
  • International returns are at the customer’s own cost unless the item is faulty or damaged. Please email us, and we will help you find the most cost-effective return solution.
  • Tracked delivery is required for all returns. Notify us of the tracking information once sent. We are not responsible for any items lost or damaged if sent without a tracked service.
  • Tracked delivery is required for all returns. Notify us of the tracking information once sent. We are not responsible for any items lost or damaged if sent without a tracked service.
  • Please indicate that your package is a return when booking the courier service.

Still have questions? Please email info@lalunaatelier.com.