Shipping and Delivery Policies

Order Processing: All confirmed orders are prepared for shipping within 1 business day.
Business Hours: Orders placed on weekends or public holidays will be processed on the next working day.

Same-Day Delivery: Orders placed before 5:00 PM are eligible for same-day delivery. Orders placed after 5:00 PM will be delivered the next day.
Delivery Partner: We collaborate with Jeebly to ensure reliable and efficient delivery services.

Service Availability: Delivery is available to select international destinations.
Delivery Time: Delivery may take 3 to 5 business days, depending on the destination.
Customs & Import Fees: Recipients are responsible for any applicable customs duties, taxes, or import fees.

Order Tracking: Once shipped, you will receive a tracking link to monitor the progress of your delivery.
Failed Deliveries: If delivery fails due to an incorrect address or the recipient being unavailable, our courier partner will arrange a second attempt.

For assistance, please contact us at info@lalunaatelier.com.

We aim to ensure a hassle-free returns and exchange process. Below are the details:

10-Day Full Refund Policy: Online card payments are eligible for a full refund within 10 days. Refunds processed between 10 to 14 days will be issued as store credit.
Refunds for Cash or Card Payments on Delivery: Refunds will be issued via store credit only.
Non-Returnable Items: Sale items and swimwear are non-returnable.
Condition for Returns: Items must be returned in sellable condition—unworn, with tags attached, and hygiene stickers intact. Damaged, soiled, or scented items will not be eligible for a refund.
Refund Processing Time: Refunds for card payments will be processed within 7 to 14 days and returned to the original card used.
Bonus Store Credit: Opt for store credit instead of a full card refund to receive an additional 10% store credit.

1 Free Exchange: UAE customers are entitled to one free exchange. Subsequent exchanges for the same item will incur a fee of AED 15 per collection and delivery.
Exchanging for a Different Style: This will be treated as a new sale. Choose “cash on delivery” for the new item, and the value of your previous order will be deducted once the exchanged item is collected and approved.
Exchange Assistance: Email info@lalunaatelier.com to confirm your size or arrange an exchange.

Return Period: Items must be returned within 14 days of receiving the order.
Return Requests: Email info@lalunaatelier.com to request a return and receive the return address.
International Return Costs: Return shipping costs are the responsibility of the customer, except for faulty or damaged items. We will assist in finding a cost-effective return solution.
Tracked Delivery Requirement: Returns must be sent via a tracked delivery service. Provide the tracking information upon dispatch. We are not responsible for lost or damaged items sent without tracking.
Courier Service Note: Clearly indicate that your package is a return when booking the courier service.

For any further questions, please email us at info@lalunaatelier.com.

FOX Currency Switcher